Dealing with Conflict and Difficult People Course
This course will provide a range of strategies for dealing with conflict and difficult people.
Download this document
The course caters for anyone involved in the sport and recreation industry, so whether you're an umpire, referee, coach or administrator you will find it useful.
You will be presented with many opportunities to share experiences and find solutions to difficult situations.
The course covers:
- Conflict management and planning
- Tools of communication
- Choosing outcomes and behaviours
- The seven steps to assertive behaviour
- Typical responses and their alternatives
Upcoming courses
The course will provide you with the resources and skills to successfully conduct this two-hour seminar. A presenter's manual will be provided, which includes many examples of how to encourage the interest and interaction of seminar participants.
The course will provide you with the resources and skills to successfully conduct this two-hour seminar. A presenter's manual will be provided, which includes many examples of how to encourage the interest and interaction of seminar participants.
For more information
Ben Hlaing
Project Officer - Industry Training and Development
246 Vincent Street, LEEDERVILLE WA 6007
PO Box 329, LEEDERVILLE WA 6903
Telephone (08) 9492 9719
Facsimile (08) 9492 9711
Email Ben
Where would you like to go next?-
Assessors Course
-
Career Pathways Program
-
Certificate IV Training and Assessment
-
Dr Heather MacGowan, OAM, Scholarship
-
FutureNow – Creative and Leisure Industries Training Council
-
Governance/Leadership Workshops
-
Mentor Training Course
-
Officiating General Principles
-
Presenter/Facilitator Training Program
-
Professional Governance Development Opportunities
-
Workforce Planning Workshop
